Click on each of the images below to experience my samples. Click the links below each course to view the supporting documents and files.
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Audience: Nutritionists at all levels at Grateful Hearts Hospital.
Business Problem: Nutritionists at GHH rely on outdated plans, ignoring the latest research on nutrition interventions proven to aid recovery. This has harmed patient satisfaction and outcomes, lowering hospital ratings and referrals.
The goal is to increase patient satisfaction ratings by 25% over the next year by delivering superior care through advanced nutrition interventions.
Solution: Through interactive, scenario-based training, current GHH nutritionists practice identifying lectin sensitivity, crafting tailored meal plans, and applying effective tracking and support strategies to promote long-term patient success. They will then encounter real-world scenarios of the first month of nutrition sessions with a client to demonstrate that they can successfully implement evidence-based practices for improving patient recovery outcomes and satisfaction. The course also includes a job aid to support the nutritionists in connecting patients with lectin-free cooking techniques during sessions.
Tools Used: Articulate Storyline, Canva
Process: After analyzing negative patient satisfaction surveys and outcomes data at GHH, I identified the most frequently reported issues to create targeted, realistic scenarios for the training. Following the ADDIE model, I developed a comprehensive design document and storyboard to outline the training structure, ensuring alignment with client expectations and securing approval. Each scenario was then brought to life using animations in Storyline, complemented by interactive questions to enhance engagement and practical application. Post-implementation, I plan to evaluate the training's effectiveness using:
Kirkpatrick’s Level 2 evaluation: The training concludes with a 5-question assessment focused on common scenarios GHH nutritionists face during their first month implementing lectin-free diets. A passing score of 80% is required to show mastery of the desired skills.
Kirkpatrick’s Level 3 evaluation: Learners will have one month after each instructor-led training to plan and conduct two patient sessions implementing the strategies from the previous module. Managers will observe these sessions using a rubric to assess effectiveness in implementing the desired practices and provide direct feedback to the learner after each session.
Additional Deliverables:
Audience: All new and current SafeHaven Bank tellers.
Business Problem: When robberies occur at a SafeHaven branch, the branches within 10 miles of the robbed branch usually lose 2-3 tellers within 6 months of the robbery. During exit interviews, SafeHaven found that the tellers left because they did not feel confident in their ability to handle a robbery, making them feel unsafe in the working environment.
This training aims to reduce employee turnover by 30% during the 6 months following bank robberies by equipping tellers with quick, easy protocols to follow during and after robberies at SafeHaven Bank.
Solution: This course immerses SafeHaven tellers in a realistic bank robbery scenario where they apply protocols learned during training. Interactive elements build confidence in ensuring safety, while scenario-based knowledge checks reinforce skills in responding to a robbery, following post-robbery protocols, and supporting police investigations.
Tools Used: Articulate Storyline, Canva
Process: After analyzing employee turnover data and feedback from exit interviews conducted with SafeHaven tellers, I identified the most frequently reported issues related to bank robberies. I used this data to create stories and real-world scenarios for the training. I created a design document and storyboard to define the training structure and align with client expectations. Each scenario was brought to life using animations in Storyline, scenario-based questions, and customized interactions to enhance engagement and practical application. Post-implementation, I plan to evaluate the training's effectiveness using:
Kirkpatrick’s Level 2 Evaluation: Each robbery scenario includes a knowledge check question requiring learners to apply response protocols for safety and proper event documentation.
Kirkpatrick’s Level 3 Evaluation: Learners must complete this course quarterly, followed by a simulated robbery drill observed by a SafeHaven Bank manager. Using a rubric, the manager evaluates performance, provides feedback, and guides learners in practicing any protocols they did not execute effectively.
Additional Deliverables:
Audience: All new and current manufacturing workshop floor supervisors at Ironclad Innovations.
Business Problem: Operational costs associated with injuries on machinery have been high due to supervisors not incorporating a culture of safety with maintenance employees during tight production deadlines.
The goal of this training is to increase cost savings by 30% by reducing maintenance employee injuries on machinery by 50% over the next 6 months.
Solution: Through interactive, scenario-based training, maintenance supervisors practice daily safety protocols, supporting technicians under pressure, and fostering a culture of safety. They apply these evidence-based practices in realistic scenarios to enhance safety culture on the workshop floor.
Tools Used: Articulate Rise, Articulate Storyline, Canva
Highlights: This course features a video developed in Canva that illustrates the real-world impact of neglecting a strong safety culture. There is also a dial interaction to reveal daily maintenance tasks related to safety.
Process: After analyzing data on safety-related incidents on Ironclad Innovation’s workshop floors, I identified the most urgent needs related to safety for maintenance employees. I found recurring patterns, such as inadequate communication during tight production schedules and insufficient adherence to safety protocols. I created a design document to align the training content and structure with the client expectations. Each scenario was brought to life using diverse interactions in Rise, scenario-based questions, and gamification principles to enhance engagement and practical application of safety culture. Post-implementation, I plan to evaluate the training's effectiveness using:
Kirkpatrick’s Level 2 evaluation: The training concludes with a 5-question assessment focused on common scenarios encountered when building a culture of safety. A passing score of 80% is required to show mastery of the desired skills.
Kirkpatrick’s Level 3 evaluation: Learners have one month to complete the training and submit a team safety plan for supervisor approval, followed by three months to implement it. Supervisors will observe learners for a week, use a rubric to assess effectiveness, and provide feedback with recommendations for improvement.
Additional Deliverables:
Audience: New and current front desk staff at Fitness Works.
Business Problem: Fitness Works’ front desk staff fail to promote premium services (personal training, nutrition plans, etc.), missing revenue opportunities.
The goal of this training is to increase sales by 30% by improving the rate at which employees successfully upsell premium services by 50% over the next 6 months.
Solution: This microlearning training equips front desk staff with strategies to identify, recommend, and sell premium services. Through realistic scenarios, they apply these practices to overcome client challenges and successfully close sales.
Highlights: This course was developed using Michael Allen’s CCAF model to immerse learners in real-world contexts and challenges. Scenario-based knowledge check questions at the end of the course highlight the consequences of effective and ineffective upselling techniques.
Tools Used: Articulate Rise Microlearning, Canva
Process: After analyzing sales data for Fitness Works premium services, I identified the most urgent needs related to upselling strategy. I pinpointed inconsistencies in staff performance, which highlighted a lack of structured techniques and confidence in recommending premium offerings. I developed a design document to ensure the training content and structure met client expectations. Each strategy was brought to life using scenario-based interactions in Rise and strong visual design to enhance engagement and practical application of upselling techniques. Post-implementation, I plan to evaluate the training's effectiveness using:
Kirkpatrick’s Level 2 evaluation: The training concludes with a 3-question assessment focused on common scenarios encountered when upselling premium services.
Kirkpatrick’s Level 3 evaluation: After one month, a Fitness Works manager will observe the front desk staff for a day, using a rubric to assess their effectiveness in applying the course strategies. The manager will provide feedback directly to the learner at the end of the observations.
Additional Deliverables:
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